for homeowners
Welcome to Rhode Island Housing’s Customer CareNet
For more than 30 years, Rhode Island Housing has been making it easier for people to make Rhode Island their home. Now, with our improved Customer CareNet, we are making it easier for you to manage your loan with us. You can now access and coordinate your account at your convenience — virtually anywhere and any time.
Customer CareNet is a safe and easy way to view your loan information and manage your account 24 hours a day, 7 days a week, 365 days a year.
To use Customer CareNet, simply click here to create your personalized and secure password. You will need your account number and Social Security number to register the first time.
Next time you visit this page, you can enter your password and proceed immediately to your account.
If you have questions, contact us at servicinginfo@rhodeislandhousing.org or call us at 401 457-1180 or 800 854-1180.
Of course, you can always make your payment in person or mail it to us.
To mail your payment, send it to:
Loan Servicing
Rhode Island Housing
44 Washington St.
Providence, RI 02903-1721
To make a payment in person
You can drop off your payment 24 hours a day at our office at 44 Washington Street in downtown Providence, conveniently located just a short walk from Kennedy Plaza. For directions, click here.
Please note that we accept personal checks, cashier's checks, and/or money orders only.
To speak to a customer service representative
We are here to help you Monday through Friday from 8:30 a.m. until 5 p.m. You can also leave us a message via phone or email 24 hours a day.
Single-family borrower tools
Payment terms FAQ
General homeowner FAQ
If you are having trouble keeping up with your mortgage payments, contact a mortgage counselor at 401 457-1189 or 800 854-1180 today. We can help; the sooner you call, the more options you will have.
Multi-family borrower tools
Multi-family FAQ
For more than 30 years, Rhode Island Housing has been making it easier for people to make Rhode Island their home. Now, with our improved Customer CareNet, we are making it easier for you to manage your loan with us. You can now access and coordinate your account at your convenience — virtually anywhere and any time.
Customer CareNet is a safe and easy way to view your loan information and manage your account 24 hours a day, 7 days a week, 365 days a year.
To use Customer CareNet, simply click here to create your personalized and secure password. You will need your account number and Social Security number to register the first time.
Next time you visit this page, you can enter your password and proceed immediately to your account.
If you have questions, contact us at servicinginfo@rhodeislandhousing.org or call us at 401 457-1180 or 800 854-1180.
Of course, you can always make your payment in person or mail it to us.
To mail your payment, send it to:
Loan Servicing
Rhode Island Housing
44 Washington St.
Providence, RI 02903-1721
To make a payment in person
You can drop off your payment 24 hours a day at our office at 44 Washington Street in downtown Providence, conveniently located just a short walk from Kennedy Plaza. For directions, click here.
Please note that we accept personal checks, cashier's checks, and/or money orders only.
To speak to a customer service representative
We are here to help you Monday through Friday from 8:30 a.m. until 5 p.m. You can also leave us a message via phone or email 24 hours a day.
Single-family borrower tools
Payment terms FAQ
General homeowner FAQ
If you are having trouble keeping up with your mortgage payments, contact a mortgage counselor at 401 457-1189 or 800 854-1180 today. We can help; the sooner you call, the more options you will have.
Multi-family borrower tools
Multi-family FAQ
Affiliated Sites
